March 2017
Mercy seeks community members for Patient & Family Advisory Council

Mercy Hospital invites patients, their families and community members to join us for a learning session about forming a new Patient & Family Engagement Council (PFAC) at the hospital. 


“The Patient & Family Advisory Council will give our patients and community members a voice and an ear within our organization,” said Katie Olson, RN, Manager of Inpatient Services. “The Council will bring together our patients and their families with members from our health care team to provide guidance on how to improve the patient and family experience. Through their unique perspectives, we hope that they will provide us input on issues that impact their care, ensuring that the next patient or family member’s journey is easier.”

Gateway Family Health Clinic and Augustana Care will also join the collaboration to form a strong, supportive committee for our patient, family and health care team members. 


Minnesota Hospital Association (MHA) encourages all hospitals to join this initiative.  They believe a council like this is paramount to providing high quality, safe-patient centered care, stating “We believe that if we invite our patients, families and community members while providing patient centered care that we will inevitably increase our patient’s satisfaction along with improving the quality and safety of our care.” 


Lunch & Learn Session

To help interested people find out more about the Council, Mercy will be providing a Lunch & Learn session at the hospital at 11 a.m. on Wednesday March 29. Please RSVP to Katie Olson at 218.485.5834 for this exciting new opportunity!

During this session you will learn what our objectives and goals are, how you can help us achieve them, what the monthly time commitment will be, and when and where the council meetings will be held.


If you are interested in more information about the council, but are unable to attend the Lunch & Learn session, please contact Katie Olson at 218.485.5834.



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